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Researched by

Kathryn CasnaSenior Staff Writer

Reviewed by

Bri FieldAssigning Editor

Updated 6/18/24

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Is Ziply Fiber worth the cost?

Generally, Ziply’s fiber plans are a great deal, especially its 1 gig and slower plans. They come with free installation (which can cost $70–$100 elsewhere). However, be aware that your low introductory pricing could come with early termination fees if you cancel service before the promotional period ends—even though Ziply says it doesn’t require a contract. Month-to-month prices are still a great deal though, once your promotional period ends.

In addition to internet, Ziply also offers TV streaming and Voice over Internet Protocol (VoIP) home phone service, which both use your internet connection to power service. Adding a phone line to an internet plan costs $20 per month and gives you free, unlimited calls to the US, Canada, Mexico, and Puerto Rico. However, Ziply’s VoIP tech isn’t compatible with its 2- or 5-gig plans, so power internet users should look elsewhere for phone service.

Before digging too deep...

Make sure Ziply Fiber is available in your area.

Featured plans and prices

Get the best value by speaking directly with a sales rep at 1-833-970-0803 or check your address at

Ziply Fiber's website.

Check address

Cheapest

Fiber Internet 50/50

$20.00/mo

Order now

Download speeds
50 Mbps

Upload speeds
50 Mbps

Value

Fiber Internet Gig

$60.00/mo

Order now

Download speeds
1 Gb

Upload speeds
1 Gb

Premium

5 Gig Fiber

$300.00/mo

Order now

Download speeds
5 Gb

Upload speeds
5 Gb

Offer details: Availability and pricing are subject to location. Conditions apply. For offer details, view disclaimers

Switching to Ziply Fiber

Switching to Ziply may take several weeks because it doesn’t have a self-installation option, and your setup could take several visits to complete. The good news is that Ziply will reimburse you up to $200 in early termination fees from your old internet company. You have to jump through a few hoops (like showing them your final bill and waiting 60 days after your Ziply service starts), but if you owe a lot to your old provider, it could be worth it.

Savings tip: Ziply Fiber often has sign-up promotions for first-time customers. Call 1-833-970-0803 to ask a rep about current deals and discounts.

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Canceling Ziply Fiber services

If you cancel Ziply within your first 30 days, you get a refund, minus a $9.99 processing fee. Canceling Ziply after that is a bit confusing. While the company says it doesn’t have contracts, you may still be responsible for early termination fees if you signed up for a promotional rate. In our book, that’s the definition of a contract. Fees and promotional periods vary depending on the promotion, but are usually around $10 per month left on your contract, so read the fine print.

Negotiating tip: Most providers will bend over backward to retain you as a customer. Before canceling, try calling in and asking for a better rate.

Costs to consider:

Self-installation: N/A
Professional installation: $0
Equipment fees: $9.99/mo. for a router/modem combo; $20/mo. for up to 3 Wi-Fi extenders
Additional fees: $9.99 processing fee if you cancel within the first 30 days
Contract length: Varies
Cancellation fee: Varies

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