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Reviewed by

Bri FieldAssigning Editor

Updated 6/18/24

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Lightning-fast, reliable internet at an excellent price

Xfinity is a fantastic provider overall. It offers fast speeds, reliable service, and reasonable prices. Some plans still require contracts, and others still have data limits. Watch out for Xfinity’s hidden fees and spotty customer service record, but it may not be as bad as it once was.

What we like

Consistently fast speeds
Wide availability
Excellent pricing

What we dislike

Data caps on some plans
Some billing complaints

Xfinity internet review 2023 - best cable internet? video thumbnail — Our expert review of Xfinity internet service

Before digging too deep...

Make sure Xfinity is available in your area.

Savings tip: Xfinity often has sign-up promotions for first-time customers. Call 1-844-443-5171 to ask a rep about current deals and discounts.

Check deals

Our expert assessment

Value

4.0

Fast internet speeds at a great price

Xfinity is generally a very good value, especially at the middle and lower tiers. In fact, it offers some of the best budget plans of any of the major internet service providers. Eligible households may qualify for high-speed internet as low as $9.95 a month with unlimited data and equipment.

Depending on your area, you can get a 50 Mbps Internet Essentials plan for less than $20 per month and a 400 Mbps plan for $50 per month. Those plans have a data cap of 1.2 terabytes which is a high data cap. Data caps are common among cable internet service providers (ISPs). Removing it costs an extra $30. But overall, this pricing is an excellent deal for the speeds you're getting.

The 400 Mbps plan, which is about right for an average family that's online a lot, is also a great price. It rings in at about 36% of the national benchmark in its range. (1) That means you're paying just $0.18 per megabit, with plenty of megabits to go around.

Faster internet plans are available from Xfinity. Some areas can get speeds up to 2 Gbps, and others can get plans as fast as 6 Gbps. For reference, 6 Mbps is ridiculously fast, and it also comes at a higher price. Most households don’t need 6 Gbps internet speeds unless they’re streaming a ton of 4K content or have several people gaming online at the same time. These fast internet plans do come with unlimited data, though, so it might still be worth it for some households.

Pricing details vary by location. Visit

Xfinity's website

or call 1-844-443-5171 to speak with a rep.

See pricing

Performance

5.0

Some of the best internet reliability

Xfinity internet performance is excellent. Its speeds are fast and reliable. In fact, in many markets, it has one of the fastest internet speeds around. Xfinity's internet service is reliable and consistent. If outages occur, Xfinity is responsive and generally restores service within hours. Xfinity internet is also highly rated for speed (2), and research from the US Federal Communication Commission (FCC) scored it among the top for reliability (3).

Available speeds vary by location. Call 1-844-443-5171 to speak with a Xfinity rep or

go to its website.

Equipment and installation

4.0

DIY or professional install and Wi-Fi equipment

Xfinity internet offers the choice of professional and self-installation. The professional option is often more affordable than competitors, at $100. It's required if you haven't had Xfinity service at the address for more than 12 months. The self-install kit is free, but you may pay for shipping and handling. If you have trouble installing yourself, you can contact customer service for help, but beware that you may face long hold times.

As for equipment, the Xfinity xFi gateway is fairly typical (and costs a fairly typical $14 per month). You can add a Wi-Fi extender (and unlimited data) if you bump up to xFi Complete for about $15 per month for the first two years (and $25 per month starting in year 3). This is a bit steep for just the extender—you can grab an excellent Wi-Fi extender for right around $50. However, using Xfinity's equipment gives you unlimited data, and you qualify for a free upgrade after three years.

Read more about how internet bills work.

If you use your own equipment, unlimited data costs an extra $30 per month for lower tier plans, but is included for plans of at least 1 Gbps.

Equipment and installation options can vary widely depending on

Xfinity plans

available in your area.

View plans

Customer experience

4.0

Rapidly improving customer service scores

The Xfinity internet customer experience is a mixed bag. On the one hand, you have reliable service, with the option for unlimited data if you want it. This makes for a great day-to-day experience with Xfinity.

On the other hand, Xfinity internet has a spotty customer service track record. It ranks above average on customer surveys (4). While customer service seems to be above average, not everyone has a great experience, and we've seen some complaints about billing issues and miscommunication between the company and their technicians.

If you need to connect with the company, we recommend using its customer service portal and downloading the Xfinity app first before trying to reach reps by phone.

Visit Xfinity's website

or call 1-844-443-5171 for more information on contracts and money-back guarantees.

Go to provider

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We stand by the validity of our reviews and are committed to transparency: Our team uses consumer sentiment software to source customer reviews, which are entirely unique to this website. Reviewers attest to being current customers of the providers they review and are not incentivized to speak positively or negatively about their experience. We do not alter the reviews in any way. Learn more about how we source reviews.

Xfinity customer ratings overview

Xfinity

4.1

(479)

5 Star

41%

4 Star

41%

3 Star

14%

2 Star

1 Star

Our reviews come from real customers who weren't incentivized to leave a review. The rating distribution typically shows a range of experiences and opinions that helps you get a sense for the average customer experience, not just extremes.

Frequently asked questions about Xfinity

Top reviews from Xfinity customers

Rockiefrom West Haven , UT

Xfinity Customer for 1+ years

Reviewed on: 5-8-2023

Xfinity values there customers opinions. The speed is lightning quick. I wouldn't change a thing.

Catherina from Wilsonville , OR

Xfinity Customer for 8+ years

Reviewed on: 5-8-2023

Reliability & speed is great but the price is surely a little steep. In all the years that I've been with Xfinity, I believe there's only once or twice that I had issues with the internet and needed help from the company. Overall I am pretty satisfied

Ryan from Bremerton, WA

Xfinity Customer for 1+ years

Reviewed on: 5-8-2023

It is a fast and reliable internet service that gives me the speed I want

Roshnifrom Chicago, IL

Xfinity Customer for Less than a year

Reviewed on: 5-7-2023

Xfinity had easy installation. It's cheap and is the best in town

Zoltan from Lagrange , IL

Xfinity Customer for 8+ years

Reviewed on: 5-6-2023

I find it very reliable. Reasonable pricing. The speeds are fast.

Peterfrom San Francisco, CA

Xfinity Customer for 8+ years

Reviewed on: 5-5-2023

Comcast is fast and reliable. It could be cheaper but that's the same for them all

Cindyfrom Rincon, GA

Xfinity Customer for 1+ years

Reviewed on: 5-5-2023

Xfinitys prices are great and the service is better than the other options I have. I don't think I'll change any time soon

Rickfrom Marietta, GA

Xfinity Customer for 8+ years

Reviewed on: 5-3-2023

I am satisfied with Xfinity, I have used them for over 20 years. My internet is 1 gig speed. The price is on a deal and is good at this time. they could improve by giving more warning if they decide to raise the the prices. They charged for equipment after a special ran out. I was neve told this which was frustrating.

Andrea from Elkhart, IN

Xfinity Customer for 4+ years

Reviewed on: 5-3-2023

I think they do pretty well the speed is good the reliability is pretty well and the value is good or as many TVs that we have connected to it.

Pamelafrom Midlothian , VA

Xfinity Customer for 1+ years

Reviewed on: 5-3-2023

Xfinity has good rates and good service

Dufffrom Sacramento, CA

Xfinity Customer for 8+ years

Reviewed on: 5-3-2023

Xfinity gives me a discount for bundling services.When problems arise they resolved in a timely manner.Prices are competitive.

Richardfrom Pompano Beach , FL

Xfinity Customer for 4+ years

Reviewed on: 5-2-2023

Xfinity is all good except price keeps going up.

Vonfrom San Jose, CA

Xfinity Customer for Less than a year

Reviewed on: 5-2-2023

Camfrom Shawnee , OK

Xfinity Customer for 1+ years

Reviewed on: 5-2-2023

It's a good Internet company but of course it's just like every other Internet company you're in bad weather again slower

Williamfrom Denver, CO

Xfinity Customer for 8+ years

Reviewed on: 5-1-2023

I have internet and cable with Xfinity and the price has gotten out of control at almost $200 per month. I don't even subscribe to any movie or streaming services. The internet is super slow and I'm actually to a different internet company later this month.

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Endnotes and sources

As an Amazon Associate, Switchful.com may earn commissions from qualifying purchases.
1. "2022 Urban Rate Survey," FCC. Retrieved Dec. 7, 2022.2. "Speed Test Global Index," SpeedTest.net. Accessed 19 October, 2022.3. "Measuring Broadband America," Federal Communications Commission. Accessed 19 October 2022 4. "Internet Service Providers," American Customer Satisfaction Index. Accessed 19 October 2022.