Peacock TV vs. Sling vs. Vidgo Television plan comparison
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Staff rating
3.3
Customer rating
4.1
(12)- Plans starting at $40.00
- 47 channels
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Staff rating
3.6
Peacock TV is a great supplemental service but doesn’t replace live TV
Home to greats like The Office, Parks & Rec, Real Housewives, and Law & Order, Peacock has some great content at a price we loved. But our hands-on testing revealed that its channel lineup was disappointing and couldn’t fully replace a more expensive live TV streaming service like Fubo or YouTube TV.
What we like
- Great shows
- Delightful interface
- Low price
What we dislike
- No DVR
- Mostly runs on "live" channels
- No NBC, MSNBC, or CNBC
Savings tip: Peacock TV often has
sign-up promotions
for first-time customers. Call to ask a rep about current deals and discounts.Check deals
Staff rating
3.3
Sling TV offers a great value and lots of customizations
Sling TV is one of the lowest-cost live TV streaming services we tested at just $40–$55 per month. Sling TV's highly customizable plans and low-cost add-ons keep prices low and empower you to customize your TV plan to your interests and lifestyle.
What we like
- Low cost
- Customizable add-ons
- Intuitive interface
What we dislike
- Potentially confusing plans
- On-the-go glitches
- Difficulty sharing
Savings tip: Sling often has
sign-up promotions
for first-time customers. Call to ask a rep about current deals and discounts.Check deals
Staff rating
2.2
A hard right on live streaming news
Vidgo costs nearly as much as the top streaming services we reviewed, but it’s harder to use and missing a lot of top channels. It’s the best way to watch One America News plus original programming from Bill O’Reilly, though, and one of the best ways to catch college sports.
What we like
- Strong lineup of right-wing news
- Great college sports coverage
- Access to both Hallmark and Lifetime movies
What we dislike
- Missing popular channels and a robust on-demand library
- No watch history
- Nearly unusable interface
Savings tip: Vidgo often has
sign-up promotions
for first-time customers. Call to ask a rep about current deals and discounts.Check deals
Content
3.5
Great live sports, on-demand movies, and day-old NBC shows—but its channel lineup is lacking
Peacock TV is different from other streaming services because it focuses on only NBC content. NBC has a little something for everyone though, so we were able to rate all five content categories. But instead of basing our ratings on the channels Peacock offers, we focused on the shows themselves.
If you’ve had cable TV or another live TV streaming service like YouTube TV, Hulu + Live TV, or fubo, you might see Peacock’s channel lineup and snort out loud. And you’d be totally within your rights. Most of Peacock’s “live” TV channels just play reruns of specific shows all day and night. You can’t control which episode you watch or when you start one, nor are you getting brand new content. It’s kind of the worst of both the live TV and on-demand worlds.
Our advice? Get Peacock TV for the sports, day-old NBC shows, and movies—not for the channels.
Local: 2/5
If you spring for the $10 per month subscription, you’ll get your local NBC channel. Otherwise, you won’t. If you live in Chicago, New York City, Philadelphia, South Florida, Boston, or Los Angeles, you’re in luck. You’ll get a local NBC news channel. If you live elsewhere, you won’t get any content local to you.
Sports: 4/5
Peacock Premium and Peacock Premium Plus have some great sports content too. You’ll get a bit of everything, from soccer to golf to cycling to NASCAR to Sunday Night Football—all live or on-demand, depending on when you log in to watch. You also get the Olympics, of course, but these won’t be live. So if you like to stay up til three in the morning to watch your favorite curling team sweep their hearts out, consider this your permission to sleep in and catch all the bonspiels (that’s curling-speak for games) during normal waking hours. Oh, and if classic WWF matches are your jam (wait, is that just us?), Peacock has a channel that plays them 24/7/365.
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Family and education: 3.5/5
Peacock has some great family-friendly movies and finding them is super easy. Create a kids profile, and it’ll be packed with Dreamworks movies like Turbo, Shrek, and Shark Tale alongside shows like Blippi, Strawberry Shortcake, and Trolls: The Beat Goes On. Plus, you can dress to the nines in your living room and join the Gentleminions movement without besmirching your polite theater-goer reputation.
News and politics: 2.5/5
Peacock has some strong news content in addition to its six local news channels. You’ll get a 24/7 Dateline channel, Today All Day, Sky News, and LX News. If you’re looking to get a sample of headlines and stories, it’s great. But all news programs are created by NBC, so you may not get the variety of perspectives you’re looking for. We like to see Peacock as a supplemental way to get news coverage, we prefer to get our news elsewhere.
Entertainment and lifestyle: 5/5
NBC has some award-winning shows, both new and old. From The Office, 30 Rock, and Parks & Rec to Blacklist, all the Saturday Night Live, and Real Housewives, there’s some great content to watch on Peacock. If you work your way through all the episodes of these shows before you’re done binge-watching (though we’d be surprised if you did), you can pick from classics like Dennis the Menace, reruns of Jimmy Fallon, and more.
Local news, sports, and entertainment channels vary based on your location. Check out
Peacock TV channel offerings
in your area.View plans
Content
4.0
Solid channel lineup and customization options
Sling TV helps keep down your monthly TV costs by offering customizable TV packages. Sling TV provides a good mix of channels, including a few sports, kids, lifestyle, comedy, and local channels. Compared to other TV services, it has fewer channels in its base packages (hence the lower price tag), but it offers plenty of add-ons and customizations. You can add extra sports, entertainment, kids, news, and lifestyle channels for as little as $6 a month per add-on package. Depending on your location, certain Sling TV packages include local news channels, including MSNBC, FOX News, and ABC.
Local TV Channels: 2/5
Sling TV offers a solid local channel lineup, depending on your location. With the Sling Blue package, or Sling Orange + Sling Blue package, you can enjoy live streaming on FOX, NBC, and ABC if it's available in your city. At this time, Sling TV's local TV channels may be limited to Chicago, New York City, and Los Angeles.
Sports Channels: 4/5
Sling TV offers a variety of top sports TV channels, including about two-thirds of all the top sports channels. You can choose a package according to the channels you care about most, or you can sign up for them all. To get them all, you’ll want to get the Sling TV Orange and Blue plans and the sports add-on. The Sling Orange plan alone includes ESPN, ESPN2, ESPN3, and MotorTrend. The Sling Blue plan alone features FOX, FOX Sports 1, NFL Network, and MSNBC. If you add the Sports Extra add-on to any plan at about $11 a month, you'll get SEC ESPN and SEC ESPN+, ACCN ESPN, Longhorn Network, U ESPN, ESPNews, MLB Network, NBA TV, beIN Sports, Tennis Channel, NHL Network, and MLB Strike Zone.
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Family and Education Channels: 4/5
In all their plans, Sling TV offers some great family-friendly favorites including Cartoon Network, Nick Jr., HGTV, Investigation Discovery, History Channel, and Travel Channel. In the Sling Orange package, you'll find the Disney Channel and Freeform. In the Sling Blue package, you'll find National Geographic, TLC, and Discovery. If you add the Kids Extra package for about $6 a month, you'll also get Disney Junior, Disney XD, Nicktoons, TeenNick and BabyTV. Note that you may miss out on some staples like Nickelodeon and PBS.
News and Politics Channels: 3.5/5
All Sling TV packages include national and international news from CNN, BBC America, Bloomberg TV+, and Local Now from The Weather Group. The Orange Sling package includes FOX News, and CNN Headline News. Note that local channels are only available in limited markets, so you may miss out on some local news, depending on where you live and availability.
Entertainment and Lifestyle Channels: 4/5
Sling TV offers a good variety of entertainment and lifestyle channels, which is where it really shines. You can really find your niche and geek out with your interests. With other TV providers, it can be difficult to find all these channels bundled together, especially for such a low price. All Sling TV packages include TBS, TNT, AMC, A&E, Food Network, Comedy Central, Travel Channel, BET, Lifetime, IFC, Vice, MGM Drive In, Fuse TV, AXS TV, Comet, and Charge! TV. You can also choose from many add-ons. The Entertainment Extra add-on includes Paramount, MTV, MTV 2, CMT, TV Land, Game Show Network, Logo, Laff, TruTV, and FETV. The Lifestyle Extra includes the Hallmark Channel, VH1, Cooking Channel, FYI, WE TV, LMN, Hallmark Mystery, and Hallmark Family. Adding the Hollywood Extra add-on gets you a cess to Turner Classic Movies and Sundance TV, among others.
Local news, sports, and entertainment channels vary based on your location. Check out
Sling channel offerings
in your area.View plans
Content
2.5
The only live TV streaming app with OAN and Bill O’Reilly originals
If Vidgo carries your teams and you resonate with its news offerings, it’s a decent alternative to some of the cable and satellite TV services we reviewed. But for most cord cutters, we can’t recommend Vidgo. Choosing a different streaming service would give you most of the right-wing news you crave and more pro sports.
Local: 1.5/5
Vidgo offers local FOX and ABC channels in some markets (including their respective news coverage) but doesn’t carry NBC, CBS, or PBS. That means missing out on local news and a lot of primetime goodies. We like that there are at least some local channels (you don’t get any with Philo, for instance), but there’s a lot of room for improvement.
Sports: 3/5
Vidgo is so-so when it comes to professional sports, offering MLB Network and NFL Network, but no NBA TV and none of the local channels that host the biggest national games and matches. There’s also a gap when it comes to regional sports networks for pro teams, and there’s no access to TNT. It offers nearly a dozen channels just for college sports, though, plus the standard ESPN, NHL Network, and Fox Sports 1 and 2. It goes above and beyond with sports in Spanish, offering Telemundo, Estrella, Univision, and UniMas.
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Family and education: 2.5/5
Vidgo leaves something to be desired when it comes to family viewing. We like that it offers Science, Discovery, four Nickelodeon channels, and three Disney channels in its Ultimate package, but missing local channels and all their great family content is a bummer. There’s no PBS, either, but you will find the Curiosity channel (without add-on pricing) which is rare among other streaming services, plus BYUtv and Great American Family.
News and politics: 2/5
Vidgo is the only live TV service we tested that still offers OAN (One America News), and it’s the home of two new shows from conservative commentator Bill O’Reilly: Shock and Awe and No Spin News. It also features Fox News, Newsmax, and News Nation channels, and the listener-supported channel Vice, but it’s missing CBS, NBC, MSNBC, CNN, and BBC America. Top competitors YouTube TV, Hulu + Live TV, and DIRECTV STREAM offer a wider range of options, so the focus on right-leaning options is what makes Vidgo stand out.
Entertainment and lifestyle: 2.5/5
We like that Vidgo offers both Lifetime and Hallmark channels, but it’s missing a lot of the most popular entertainment channels out there. There’s no Showtime or HBO (and no add-ons), no Ion Mystery, no Reelz, and no Grit. You will find MTV, CMT, and BET, though. If there’s a particular channel you’re interested in, we recommend checking the Vidgo channel guide before making a decision, because there are no free trials.
Local news, sports, and entertainment channels vary based on your location. Check out
Vidgo channel offerings
in your area.View plans
Value
4.0
Great shows, movies, and sports—but don’t pin all your live TV streaming hopes on it
Peacock is a great deal, and it’s one of the cheapest TV streaming apps. Peacock gives you access to arguably some of the greatest shows on TV, solid news coverage, and a great sports lineup—especially international sports.
It’s a ton of value, but we recommend considering it an addition to a more complete live streaming option like Sling or Hulu + Live TV—especially since Peacock doesn’t give you access to NBC/Universal’s live stations, like CNBC, MSNBC, or, well, NBC. That means you can’t watch live episodes of The Voice with your friends. Instead, you can get them on Peacock the next day—after your co-workers passive-aggressively feed you spoilers. Womp-womp.
Peacock TV has three versions. The free version is kind of like a teaser for the paid versions. You get to watch a few new shows and a bunch of channels packed with syndicated reruns, all while drooling over all the shows you’d get if you coughed up the cash for the paid version. The next step up, Peacock Premium, is a great buy at $5 per month. You get all the content Peacock has to offer, and the commercials were surprisingly low-key.
Finally, the premium tier is Peacock Premium Plus. It’s twice the price and, in our opinion, rarely worth the cost. You get the same content with fewer commercials and the ability to download shows to watch offline (but no ability to DVR live content). It’s pretty meh.
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Value
4.0
One of the lowest-cost options out there, but one of the smallest channel counts, too
Sling TV is one of the cheapest live TV streaming services that still delivers a relatively comprehensive channel lineup, but its cost per channel of $1.15 is relatively high. Sling TV's largest base plan includes just 43 channels, with an additional 30 or so available as add-ons. That makes Sling TV great at letting you customize your service, but you could end up paying a higher price if you want a lot of channels.
Most add-ons cost about $6, or you can grab a bundle if you find one you like. The Sports Extra add-on is pricier at $11–15 per month. You can also add more than 40 premium packages, and many are priced lower than we’ve seen elsewhere.
Which channels you get depends on which plan you choose (and here’s where it gets a little confusing). Sling has three plans: Orange, Blue, and an Orange + Blue combo. The Orange and Blue plans each have a few channels in the same genre the other doesn’t, so be prepared to make some hard choices unless you spring for the combo plan. If you’re a sports fan, you’ll have to choose between ESPN (Orange) or FOX Sports, NFL Network, and NBC (Blue). If you have kids, you’ll have to choose between Disney Channel (Orange) or the Discovery Channel (Blue).
Unlike other streaming services, Sling TV has a truly free version. And this is no time-limited free trial that you forget to cancel until you see your credit card bill two months later. This is genuinely, indefinitely free—no credit card required. You can’t record shows with it, but it’s a great way to dip your toe into the cable-cutting waters at no cost.
Oddly, the free version of Sling gives you way more channels: 150+. But many of these extras are super specific—there’s a channel that plays The Carol Burnette Show 24/7, for example—or on-demand channels. But there are some gems, like Outside TV+, Bon Appetit, and CMT.
Get the best value by speaking directly with a sales rep or check your address at
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Value
3.0
A subpar live TV streaming experience, but you’ll pay premium prices
Vidgo offers four package options, and they’re not cheap. The cheapest English-language package starts at about the same price as the top live TV streaming services we reviewed. Other packages cost even more.
Rather than try to be everything for everyone, it’s pretty clear Vidgo is going for two main audiences: people who love right-wing news and analysis, and people who love college sports. You’ll also find some heart-warming movies, shows for kids, and music videos, but the channel lineup makes it clear producers care more about starting lineups than love notes or bleeding hearts.
It’s worth noting that Vidgo also has a subscription focused on Spanish-language TV, and we like that it costs $20 less than the cheapest English-language subscription.
Get the best value by speaking directly with a sales rep or check your address at
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Usability and features
4.0
Easy parental controls and delightful details, but no DVR
Peacock makes watching and finding content a wonderful experience. You can’t DVR anything, but with so much on-demand content, we didn’t feel much need to anyway.
Ability to watch: Great
Peacock delivers a solid watching experience in both its app and browser versions. Something Peacock TV does really well is let you jump between devices in the middle of watching a show. It easily picked up where we left off when we switched from a computer to the phone app to TV and back again, whether we were watching live or on-demand content. For some streaming services, (we’re looking at you, Sling TV) switching devices mid-stream can get glitchy fast. So well done, Peacock!
In other ways, Peacock wasn’t as easy as some of the other live TV streaming services we tested, especially on our phones. We were bummed that we couldn’t multitask: there was no mini video we could watch while firing off an email or answering a text.
Ability to record: Fine
No matter which Peacock plan you get, you’ll never be able to record live shows. There’s no DVR capability, but we’re not sure you’d need it. Most of the content we wanted to record was available on-demand anyway (except for live sporting events). And if you spring for Peacock Premium Plus (the highest-cost plan), you can download on-demand shows to watch offline later. We’d probably skip the upgrade, though. We liked the idea for long flights or keeping the kiddos entertained at the car wash, but we didn’t find a ton more uses for this pared-back feature.
Ability to find: Great
Peacock makes it pretty easy to find the shows you want. Its interface is intuitive and it easily tracks where you left off, even when switching between devices. Parental controls are also super easy and effective. Just create a kids profile for quick access to only children's shows. You can also set up a PIN to keep the little ones restricted to these kid-friendly profiles. As a bonus, parents’ profiles won’t be bogged down with Curious George or Blippi episodes. (Although we’d probably keep a kids profile around just for all the Dreamworks movies.)
There are a few ways Peacock could improve its usability though. For starters, the app made us browse shows and channels in portrait mode, then flipped us to landscape mode to watch, which was annoying. Additionally, there’s no “back” button on the app, so if you get a few clicks into browsing for on-demand shows, you have to hit the Home button and start all over if you want to back out. (If you’re using a browser, you can hit its back button.)
There’s a “back” button on the live TV side of things, but, oddly, it doesn’t take you back a step. Instead, it brings up the channel guide on the bottom half of the screen while your show keeps playing. We liked being able to browse while catching up on the news, but it was confusing at first.
The only real gripe we had about using Peacock TV on a browser was that a lot of the descriptive text (like the channel guide and show descriptions) disappeared faster than we could read it, which meant we had to keep moving the mouse to get it back. It was a minor annoyance, but we’d love to see this fixed in the future. We’re not all speed readers, Liz Lemon.
Ability to share: Great
You can make up to six profiles on Peacock, which is a decent amount, and making new profiles is super easy. Beyond the basics, Peacock has some fun extras that delighted us. We loved picking profile avatars using headshots of our favorite NBC characters (hello Ron Swanson!).
We also confirmed that you can stream only three devices at once on Peacock. When you try to add the fourth, you’re alerted (by the adorable Puss in Boots from Shrek giving you those big, precious eyes in apology). You don’t have to worry about kicking anyone else off their show—but you can’t choose to either. You’ll have to kick them off the old-fashioned way, with a text, phone call, or shout down the hall.
Usability and features
2.5
Sharing a subscription and watching on-the-go can be difficult
Sling TV's app and browser experiences are just fine, but they don't have the premium look and feel of pricier streaming services like YouTubeTV and DIRECTV STREAM.
Ability to watch: Good
The browser and app interfaces were generally easy to use, and Sling TV is compatible with a ton of devices. Sling TV says you can run it on just a 5 Mbps internet connection but recommends at least 25 Mbps. When we tested it, Sling TV was laggy on a cell signal connection, but that’s not uncommon. And when it comes to watching shows on the go, there are a few areas where Sling can improve.
If you’re looking for 4K content, you won’t find it here. Live content streams in 720p and on-demand content is 1080p.
Ability to record: Good
All Sling TV plans include 50 hours of cloud DVR storage, which isn’t much, especially if you want to share your plan with family or roommates. Adding DVR Plus for $5 will get you 200 hours and—we’re willing to bet—fewer fights over deleted shows. And you’ll get the ability to lock your favorite episodes so they aren’t automatically deleted to make room for new recordings if you go over the limit.
The DVR is a decent experience. You can record live shows and skip the commercials when you watch them later. It’s easy to record shows as you find them in the Guide, but starting a recording mid-show won’t record what you’ve missed. And you can’t use your phone to record a show that’s already started. The record button just isn’t there. Shows that you’ve already recorded pop up behind the DVR tab, along with how much storage you’ve used and your scheduled recordings. If you delete something you didn’t mean to (or Sling deleted a show to make room for new recordings), it’ll stay in the Trash section for 48 hours in case you want to reinstate it. We found that handy, especially if you don’t want to spring for extra DVR storage.
Ability to find: Fine
Finding shows could be easier. We had to click into a show to see its description, which was annoying. And the channel guide for live TV is a bit confusing if you have both Blue and Orange plans because you’ll see some channels—those included in both plans—listed twice.
With on-demand content, we sometimes had trouble picking shows to back up if we’d started them and had to step away. Finding the “Continue watching” section on the home tab was hard because it kept moving. And when we switched back and forth between devices (like between the app on an Android phone and the Safari browser on a Mac laptop), Sling didn’t always remember where we were in a movie. Sometimes, this kind of switch stumped Sling completely, resulting in an error and Sling forgetting that we’d ever watched the show. That meant having to find our place again—and having to sit through commercial blocks we’d already watched.
Parental controls are PIN protected and easy to set up, and your kids won’t even be able to see descriptions of restricted content. But because Sling doesn’t have different user profiles, you’ll have to put in your PIN for every grown-up show you want to watch without the kiddos. You can’t even have separate settings for different devices.
Ability to share: Bad
Unlike most of the other live TV streaming services we’ve tried, you can’t make separate profiles for different users to watch, record, and save their favorite shows. That’s a bummer because figuring out how to stream multiple live shows at once is confusing. Sling TV decides how many streams you can have based on the channel you’re watching: Orange channels have just one stream and Blue channels have up to three.
If you have the Orange + Blue combo plan, you’ll see both Orange and Blue versions of some channels in your Guide, since these lineups have some overlap. One person can watch the Orange version of TNT, for example, but three people can watch the Blue version. If too many people start watching the same channel, someone will be kicked off about a minute later—but the offending viewer will never know they just ruined someone’s day because Sling doesn’t tell them.
Add it all up, and sharing a single Sling TV subscription with members of your household may be difficult.
Features and usability
1.0
The worst cloud DVR we tested, no profiles, and no watch history
We wish we had a lot of nice things to say about Vidgo’s features, but we only found one: you can stream on at least four devices at a time with one account, with no restrictions around IP addresses or logged-in devices. Things go downhill from there.
Ability to watch: Bad
We started our testing on an iPhone and found out we couldn’t rewind live TV at all, couldn’t fast forward content of any kind, and couldn’t even load a lot of the on-demand content. The problems persisted when we moved our testing to a Safari browser. Watching on a PC or Chrome browser was easier, and the Android app worked well overall. But we ran into confusing quirks and bugs on every device.
Things got a little easier when we tried Vidgo on streaming devices, but the interface was clunky and boxy. The bare bones functionality of watching TV live is there, but it takes several clicks to watch anything at all, and there are multiple weird pop-up boxes throughout the experience.
We found several college sports channels, but our testers noticed low-quality feeds on some games. The load times for games felt faster than with DIRECTV STREAM, the reigning RSN provider in live TV streaming, but we couldn’t get on-demand movies to load at all on several of the devices we tested.
You can pause live TV, but it’s basically just a mute button because pressing “play” takes you right back to the live version. You can rewind live TV, but only back as far as you’ve been watching live. There’s no way to skip commercials, even if you wait for a lag of several minutes. If you’re using a PC, you can speed up or slow down the show, but the highly unusual feature is glitchy and feels unnecessary.
You can’t fast-forward easily with on-demand shows and movies either, though some devices let you drag a play bar back and forth. It is possible to skip ahead when watching from the on-demand library, but only if you’re using Edge or Chrome browsers or relying on the capabilities of your streaming device (such as an Apple TV).
It doesn’t get much better when it comes to the on-demand library. You can “Favorite” channels and sort by Favorites in the channel guide, but that doesn’t have any impact on your home screen. Instead, you get blasted with content Vidgo considers “Top Shelf,” meaning mostly Fox News.
Watching from the on-demand library was beyond frustrating. We were eventually able to watch on-demand movies on a MacBook, but only with Chrome and Firefox browsers. Other times, we couldn’t get anything to load at all. We understand that not everything is set up to work well with Safari, but Vidgo’s own documentation encourages using the browser. Not a good look.
Ability to record: Bad
Vidgo offers cloud DVR, but it’s terrible. For starters, the maximum possible storage is just 20 hours, which never expire but that you’ll use up in a hurry. Top streaming competitors offer unlimited cloud DVR and include it in the package price, so Vidgo is clearly in the minor leagues here. Maybe even the little leagues.
Using the DVR is a challenge, too. First, it’s hard to get anything to record. You can’t start a recording in the middle of a program, and most of the time the shows we had selected for DVR weren’t actually recorded. Over several days of testing, none of our recordings showed up in the mobile app.
We finally found some (but not all) of our intended recordings using a Chrome browser, but there was no easy way to skip commercials.
From the home screen, you can (allegedly) set recordings by clicking on a show’s image card. You’ll probably have to click several times, though, and it may never work.
Ability to find: Bad
Things get even worse with the channel guide. You first have to click on the bright red “i” button on every channel to get to the description, and then look for the DVR button to the right. That “i” button looks like an exclamation point at first glance, so we thought it was a warning rather than a functional button.
For better or worse, channel surfing is also a no-go. There is a mini player, but if you’re watching on it, there’s no way to get back to the guide. If you pause a show and wait too long to get back on, there’s a good chance you’ll lose your place entirely and be kicked back to the (un-customizable) home screen.
Ability to share: Fine
There are no profiles, no parental controls, no 4K, no surround sound, and no other perks we could find. We were able to get around the three-device limit and watch in multiple locations, though, which earned the provider a little extra credit. Unfortunately, we're pretty sure that's a bug and not a feature.
Customer experience
3.0
Peacock delivers a great overall experience, but if you need help, it’s hard to find
Peacock’s website is easy to navigate and it’s super easy to see right on the home page exactly how much a subscription will cost you. It also has a well-organized help page, though you’ll have to scroll to the website’s footer to find your way there. You can ask the chat bot for help, but to get more personalized service, you have to sign into your account.
Unfortunately, getting a live person to help isn’t as easy. There’s no phone number displayed, and the “Get in Touch” button just takes you to more self-help articles. To speak with an actual person via chat, you have to click into a help article, then click “No” to answer the question “Was this article helpful," and answer a feedback survey. Ugh.
That said, we had little genuine reason to seek out customer service because everything worked well, checkout was simple and transparent, and it was easy to cancel.
Visit Peacock TV's website
or call for more information on contracts and money-back guarantees.Go to provider
Customer Experience
3.0
Long wait times and channel volatility, but overall a good experience
Sling’s website is easy to navigate and shows plans and pricing upfront before you have to create an account or add a credit card. It also has a solid self-help section that you can find by scrolling to the bottom of the home page and clicking on the link in the footer.
Contacting customer service can be a little challenging. Agents are available via chat, social media, and phone for around 15 hours a day (depending on which contact method you choose). However, the website notes that you should expect long wait times for all avenues.
To help counter long wait times, Sling asks you to fill out a questionnaire before calling in, which is an okay idea in principle, but it asks for your email address. If you just want to know a few specifics before deciding whether to sign up, that feels invasive. But if you’re already a customer troubleshooting your technology or asking about billing issues, it’s not a big deal.
Finally, Sling TV’s channel lineup can be a little volatile. In October 2022, Sling lost ABC, ESPN, FX, Nat Geo, and Disney due to a dispute with Disney, but then got them back soon after. While other TV services were also affected, Sling seems more willing than competitors are to lose channels—at least temporarily—while renegotiating carriage deals.
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or call for more information on contracts and money-back guarantees.Go to provider
Customer experience
2.5
Plenty of room to improve
We were surprised to learn that Vidgo launched in 2018 because it still feels very beta. The interface and website are clunky and the packages and offerings change often. That said, we had to call in to customer service a few times and had relatively positive experiences. They even let us cancel the service without too much hassle, but it was a little strange. Rather than disabling our user profile, they just removed our credit card info.
Vidgo earned some of our lowest star rankings among both traditional TV and streaming providers, but it’s not hopeless! A new executive team was brought on toward the end of 2022, and we look forward to seeing what’s on deck. (1)
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Nice programming, plenty channel options, easy to use, $$ for service
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Stevenfrom Columbus, OH
Sling Customer for 4+ years
Reviewed on: 8/26/2022
Has the channels I want to watch and charges a decent price for this service
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Endnotes and sources
Endnotes and sources
Endnotes and sources
- Vidgo Makes Waves Under New Leadership Team, Led by CEO Derek Mattsson & COO Bill Feininger,” Businesswire. Accessed 16 January 2023.
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