DIRECTV STREAM vs. Philo vs. Sling Television plan comparison
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Staff rating
3.8
Customer rating
4.4
(5)- Plans starting at $25.00
- 60 channels
Staff rating
3.3
Customer rating
4.1
(12)- Plans starting at $40.00
- 47 channels
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See what providers service your area.
Staff rating
3.7
Traditional TV tries its hand at live streaming
The DIRECTV STREAM experience is very similar to traditional TV, but we love that it requires no contracts or equipment rentals. Our tests surfaced issues with audio, screen size, and casting on mobile and browsers, but we liked channel surfing and catching games on bigger screens.
What we like
- Easy channel surfing
- Excellent lineup of regional sports networks (RSNs)
- Available set-top box and 10-digit remote
What we dislike
- Highest prices of any streaming service
- Slow load times
- No casting or screen mirroring from DVR
Savings tip: DIRECTV STREAM often has
sign-up promotions
for first-time customers. Call to ask a rep about current deals and discounts.Check deals
Staff rating
3.8
Inexpensive live TV streaming with 70+ channels & AMC+
Philo is a great value with 70+ live TV channels, the full AMC+ library, and channel add-ons available. You can watch TV live and watch over 75,000 on-demand titles from the streaming library. If you love feel-good movies, reality TV, and shows about home and family, you'll love Philo. We tested Philo across browsers, phones, and streaming sticks, and it performed really well. Get started for just $28 a month or try a 7-day free trial.
What we like
- Affordable
- Entertainment & lifestyle channels
- Easy setup and navigation
What we dislike
- No sports or local channels
- Limited news coverage
Savings tip: Philo often has
sign-up promotions
for first-time customers. Call to ask a rep about current deals and discounts.Check deals
Staff rating
3.3
Sling TV offers a great value and lots of customizations
Sling TV is one of the lowest-cost live TV streaming services we tested at just $40–$55 per month. Sling TV's highly customizable plans and low-cost add-ons keep prices low and empower you to customize your TV plan to your interests and lifestyle.
What we like
- Low cost
- Customizable add-ons
- Intuitive interface
What we dislike
- Potentially confusing plans
- On-the-go glitches
- Difficulty sharing
Savings tip: Sling often has
sign-up promotions
for first-time customers. Call to ask a rep about current deals and discounts.Check deals
Content
4.5
More top channels and regional sports than any other streaming service
In our tests, the DIRECTV STREAM lineup was one of the best we found. You get more of the most popular options than with any other live TV streaming service we tested. (1) You also get more of these channels than the majority of traditional TV services, and only one or two less than our top picks for channel lineup: Xfinity, DISH, DIRECTV satellite, Optimum, and Verizon. When you add in a heaping ton of regional sports networks, it’s easy to see why cord-cutters are giving this service a try.
Local: 3.5/5
DIRECTV STREAM doesn’t disappoint when it comes to local channels. It has each of the big four networks (ABC, NBC, FOX, and CBS) in most markets, and offers national coverage from each in case of a carrier dispute with a local broadcaster. You won’t find some of the smaller broadcasters like Antenna TV and Estrella TV—and there’s no local Univision affiliate in some markets—but you can still find national news, sports, and programming in both English and Spanish.
Sports: 4.5/5
In addition to having almost all the national sports channels out there, DIRECTV stands out in an increasingly crowded streaming marketplace for having agreements with almost all the regional sports networks in the US. With the second-tier package and higher, you can find almost any game across the country (as long as there aren’t local blackouts). If you pay for the highest tier, you get access to even more. You also get all your local channels, which isn’t the case with a lot of streaming competitors.
Unfortunately, NFL SUNDAY TICKET, NFL Network, and NFL Red Zone are no longer available from either DIRECTV STREAM or DIRECTV Satellite. The rights were sold to live TV streaming competitor YouTube TV.
However, you can catch MLB on DIRECTV STREAM—a benefit you won’t find with YouTube TV.
More Resources:
Family and education: 4.5/5
DIRECTV STREAM gets a nearly perfect score when it comes to shows for families and kids. You get Cartoon Network, a variety of Nickelodeon channels, PBS, Disney and Disney Junior, two National Geographic options, and more. You won't find Family Education TV (FETV), but you’ll still be able to catch all your kiddo’s favorites. The on-demand library for young audiences is quite good, too.
News and politics: 4.5/5
Except for a few smaller channels like Antenna TV, DIRECTV STREAM’s news options are comprehensive. You get all your local stations, both Newsmax and Fox News for right-leaning coverage, both Bloomberg and Cheddar for financial news, and both MSNBC and Vice for left-leaning insight and investigations. There’s also international news on the third and fourth tiers and multiple C-SPAN options at every tier. For the best news selection, we usually recommend the CHOICE package or above.
Entertainment and lifestyle: 4.5/5
DIRECTV STREAM shines when it comes to movies, reality TV, and stories of all kinds. You also get home improvement shows and both Lifetime and Hallmark channels, which is uncommon in the streaming space. For the first three months on lower-tier packages, you get access to premium channels like HBO. They are included with the PREMIER package and if you want to buy the individually, they cost about the same as they would with traditional TV providers.
Local news, sports, and entertainment channels vary based on your location. Check out
DIRECTV STREAM channel offerings
in your area.View plans
Content
3.0
Plenty to watch, but no sports
If you love home renovation shows, feel-good movies, and reality TV, Philo has a channel lineup you’ll love. But you won’t find sports, local channels, or news.
Local: 0/5
Philo doesn’t offer any local channels, so that means no local news, no primetime favorites, no local sports, and no awards shows. If you want this programming, we recommend checking out live TV streaming options YouTube TV and Hulu + Live TV or a traditional TV provider like your local cable company or satellite TV providers DISH or DIRECTV.
Sports: 0/5
Like with local channels, Philo doesn’t offer any sports coverage. You can catch some sports content on ESPN+ or get a decent variety on services like Fubo or Sling TV. If you want to catch every NFL game, you could even try the NFL Sunday Ticket premium channel from YouTube.
More Resources:
Family and education: 4/5
Philo is a great choice for families and kids. You get multiple channels from Discovery with the base package price, plus Animal Planet, Great American Family, Family Entertainment TV (FETV), three Nickelodeon channels, Story Television, and Science. There’s no Disney, Cartoon Network, or PBS, but we love that Philo makes it easy to access free programming from services including Crackle, Cheddar News, Gusto TV, and RetroCrush, the new station featuring classic anime hits.
News and politics: 2/5
While you can catch BBC America and BBC World News on Philo, there’s virtually none of the news or analysis you would expect from traditional TV. There’s no Late Night Tonight, and no 60 Minutes or PBS Newshour. You don’t get Fox News, MSNBC, HBO, or CNN either, and we didn’t find any foreign-language news programming in our tests.
Entertainment and lifestyle: 4/5
Philo really shines when it comes to stories, movies, and inspirational shows. You get all the Hallmark and Lifetime channels before add-on pricing. Plus, you get A&E and the INSP channel. We also found shows from TV’s rich past, including I Love Lucy, Father Knows Best, Matlock, Doctor Who, and even Touched by an Angel. There’s a strong selection of shows about the Black experience, too, including Rasheeda Frost's Boss Moves and much more. Even better, you get to choose from four different MTV channels before add-ons.
Optional add-on channels include Fandor, FMC, HDNet Movies, Movies!, Reelz, Sony Movies, MGM+, MGM+ Hits, MGM+ Marquee, Starz, Starz Encore, and Starz Kids and Family.
Local news, sports, and entertainment channels vary based on your location. Check out
Philo channel offerings
in your area.View plans
Content
4.0
Solid channel lineup and customization options
Sling TV helps keep down your monthly TV costs by offering customizable TV packages. Sling TV provides a good mix of channels, including a few sports, kids, lifestyle, comedy, and local channels. Compared to other TV services, it has fewer channels in its base packages (hence the lower price tag), but it offers plenty of add-ons and customizations. You can add extra sports, entertainment, kids, news, and lifestyle channels for as little as $6 a month per add-on package. Depending on your location, certain Sling TV packages include local news channels, including MSNBC, FOX News, and ABC.
Local TV Channels: 2/5
Sling TV offers a solid local channel lineup, depending on your location. With the Sling Blue package, or Sling Orange + Sling Blue package, you can enjoy live streaming on FOX, NBC, and ABC if it's available in your city. At this time, Sling TV's local TV channels may be limited to Chicago, New York City, and Los Angeles.
Sports Channels: 4/5
Sling TV offers a variety of top sports TV channels, including about two-thirds of all the top sports channels. You can choose a package according to the channels you care about most, or you can sign up for them all. To get them all, you’ll want to get the Sling TV Orange and Blue plans and the sports add-on. The Sling Orange plan alone includes ESPN, ESPN2, ESPN3, and MotorTrend. The Sling Blue plan alone features FOX, FOX Sports 1, NFL Network, and MSNBC. If you add the Sports Extra add-on to any plan at about $11 a month, you'll get SEC ESPN and SEC ESPN+, ACCN ESPN, Longhorn Network, U ESPN, ESPNews, MLB Network, NBA TV, beIN Sports, Tennis Channel, NHL Network, and MLB Strike Zone.
More Resources:
Family and Education Channels: 4/5
In all their plans, Sling TV offers some great family-friendly favorites including Cartoon Network, Nick Jr., HGTV, Investigation Discovery, History Channel, and Travel Channel. In the Sling Orange package, you'll find the Disney Channel and Freeform. In the Sling Blue package, you'll find National Geographic, TLC, and Discovery. If you add the Kids Extra package for about $6 a month, you'll also get Disney Junior, Disney XD, Nicktoons, TeenNick and BabyTV. Note that you may miss out on some staples like Nickelodeon and PBS.
News and Politics Channels: 3.5/5
All Sling TV packages include national and international news from CNN, BBC America, Bloomberg TV+, and Local Now from The Weather Group. The Orange Sling package includes FOX News, and CNN Headline News. Note that local channels are only available in limited markets, so you may miss out on some local news, depending on where you live and availability.
Entertainment and Lifestyle Channels: 4/5
Sling TV offers a good variety of entertainment and lifestyle channels, which is where it really shines. You can really find your niche and geek out with your interests. With other TV providers, it can be difficult to find all these channels bundled together, especially for such a low price. All Sling TV packages include TBS, TNT, AMC, A&E, Food Network, Comedy Central, Travel Channel, BET, Lifetime, IFC, Vice, MGM Drive In, Fuse TV, AXS TV, Comet, and Charge! TV. You can also choose from many add-ons. The Entertainment Extra add-on includes Paramount, MTV, MTV 2, CMT, TV Land, Game Show Network, Logo, Laff, TruTV, and FETV. The Lifestyle Extra includes the Hallmark Channel, VH1, Cooking Channel, FYI, WE TV, LMN, Hallmark Mystery, and Hallmark Family. Adding the Hollywood Extra add-on gets you a cess to Turner Classic Movies and Sundance TV, among others.
Local news, sports, and entertainment channels vary based on your location. Check out
Sling channel offerings
in your area.View plans
Value
3.5
A classic TV experience, delivered over the internet
The basic ENTERTAINMENT package for DIRECTV STREAM costs about the same as other premium live TV streaming options we tested, and about $5 more per month than DIRECTV’s satellite TV service (before a bunch of hidden fees). You get more than 75 channels for the base price with the streaming service, including all your local channels and a few major sports networks. It’s a decent price for what you get, and we like how similar it feels to traditional TV. We also like that DIRECTV STREAM is free of hidden fees and second-year price hikes, unlike its satellite counterpart.
That said, most people who opt for premium TV (at premium prices) will be better served by DIRECTV STREAM’s second-tier package, CHOICE. For about $20 more each month, you get 30 more channels and access to regional sports networks (RSNs). Just watch out for premium channels that expire after the first three months! If you forget to cancel, your bill could nearly double in month four.
DIRECTV STREAM’s third and fourth tiers are harder to recommend. You get more than 140 channels with ULTIMATE tier, at a price of more than $100 per month. At the PREMIER tier, you get more than 150 channels, including several premium entertainment options, but you’ll pay more than $150 every month. Those are the highest prices we found, and we don’t think they’re worth it for most people.
That said, we’re very pleased DIRECTV STREAM has done away with hidden fees, including broadcast fees, early cancelation fees, and regional sports fees. For that reason alone, we’d recommend it over the DIRECTV Satellite service to anyone who has high-speed internet access.
Get the best value by speaking directly with a sales rep at 1-844-343-6362 or check your address at
DIRECTV STREAM's website.
Check address
Value
4.0
Less than half the cost of top competitors
Cleverly named after the inventor of the television, Philo is one of the cheapest live TV options available. It’s a great value for live TV and vast array of movies, entertainment, and lifestyle shows. There are other add-ons, but even if you pay for them all, you’ll still pay less than most of the other live TV services. You’ll also find more than 75,000 titles in the on-demand library.
Philo stays super cheap by skipping local channels, sports, national news, and many of the most popular national networks. (1) You’re also locked out of recently aired entertainment from PBS, NBC, ABC, CBS, and Fox. A digital antenna is an easy workaround that can enable you to watch your local news.
Philo is easy to sign up for, and it's easy to manage your subscription. Philo comes with a free, 7-day trial, and it's easy to cancel online.
Get the best value by speaking directly with a sales rep or check your address at
Philo's website.
Check address
Value
4.0
One of the lowest-cost options out there, but one of the smallest channel counts, too
Sling TV is one of the cheapest live TV streaming services that still delivers a relatively comprehensive channel lineup, but its cost per channel of $1.15 is relatively high. Sling TV's largest base plan includes just 43 channels, with an additional 30 or so available as add-ons. That makes Sling TV great at letting you customize your service, but you could end up paying a higher price if you want a lot of channels.
Most add-ons cost about $6, or you can grab a bundle if you find one you like. The Sports Extra add-on is pricier at $11–15 per month. You can also add more than 40 premium packages, and many are priced lower than we’ve seen elsewhere.
Which channels you get depends on which plan you choose (and here’s where it gets a little confusing). Sling has three plans: Orange, Blue, and an Orange + Blue combo. The Orange and Blue plans each have a few channels in the same genre the other doesn’t, so be prepared to make some hard choices unless you spring for the combo plan. If you’re a sports fan, you’ll have to choose between ESPN (Orange) or FOX Sports, NFL Network, and NBC (Blue). If you have kids, you’ll have to choose between Disney Channel (Orange) or the Discovery Channel (Blue).
Unlike other streaming services, Sling TV has a truly free version. And this is no time-limited free trial that you forget to cancel until you see your credit card bill two months later. This is genuinely, indefinitely free—no credit card required. You can’t record shows with it, but it’s a great way to dip your toe into the cable-cutting waters at no cost.
Oddly, the free version of Sling gives you way more channels: 150+. But many of these extras are super specific—there’s a channel that plays The Carol Burnette Show 24/7, for example—or on-demand channels. But there are some gems, like Outside TV+, Bon Appetit, and CMT.
Get the best value by speaking directly with a sales rep or check your address at
Sling's website.
Check address
Features and usability
3.0
Everything you’d expect from live TV, with a few caveats
We tested the DIRECTV STREAM interface on browsers, mobile devices, smart TVs, and streaming devices and ran into a few annoying glitches. Once we got used to it, though, it worked consistently.
Ability to watch: Good
DIRECTV STREAM feels like traditional TV, but with perks. You can watch in real time, pause and rewind live TV, make recordings, and access the extensive on-demand library from anywhere.
We tested the DIRECTV STREAM interface on browsers, mobile devices, smart TVs, and streaming devices. We get that any new service takes a while to get used to, but the experience with DIRECTV STREAM had more hiccups than other live TV streaming competitors we tested.
On every new device, we had to select whether we wanted to see game scores before we could watch anything (even if we weren't watching games at all). Then, when we found and selected a show on non-TV devices, there was no audio. We had to search around for the volume button within the player to hear anything. We can see how this might be a perk if you’re streaming games while working in an office or something, but for our testers it just felt broken.
Slow load times were also an issue on every device we tested. The payoff is stellar picture quality, eventually, but we had to wait a few seconds for any picture at all when we changed channels, and then suffer through several seconds of blurry picture before we got a high-quality image.
The built-in mini player loaded much faster, as you might expect. The delay still showed up on mobile, but wasn’t as long as with larger screens.
Once we got in and got used to the volume quirk, we got right to channel surfing. In full screen view, it was easy to go to the next or previous channel—a feature we didn’t find with other services. We had a little trouble figuring out how to get back to the channel guide on most devices, but we liked that you can sort channels either alphabetically or numerically when you get there.
Finally, we liked that you can access content in 4K resolution with any of the DIRECTV STREAM plans. You’ll get the most out of this feature with the second-tier plan and above, since that’s when all the regional sports networks kick in.
Ability to record: Great
DVR recordings are unlimited with DIRECTV STREAM (as long as you order online), and recordings are saved for nine months. We ran into a few trouble spots, though. First, only the newest 30 episodes of a show are saved, meaning old episodes are automatically deleted.
That said, we like that you can hide scores of games you’ve missed, and download from your DVR library using the highly rated mobile app.
Ability to find: Excellent
DIRECTV STREAM makes it easy to find what you want to watch. It’s the only streaming provider we reviewed that offers a custom set-top box for purchase or monthly rental, including a full-size voice remote, and that means easy channel surfing. The box even takes you right to the last channel you were watching on startup, just like live TV. The cost is $5 per month or $120 up front.
We also like the different views, and appreciate that you get both channel numbers and icons on the TV guide. The recommendation engine is decent, too. Overall, DIRECTV hits this one out of the park.
Ability to share: Bad
You can technically watch up to three simultaneous streams on your DIRECTV STREAM membership away from home, and an unlimited number of streams at home. But it’s far from perfect. To watch on mobile, location sharing is required. We may be more concerned about privacy than the average bear, but why does DIRECTV need to know your precise location in order to provide services you’ve paid for, especially when they already have your home address? Not cool.
Next, you can’t use Google’s Chromecast devices or Apple’s screen mirroring to cast any of your DVR content, and you can’t pause live TV while casting. Since most of our watching these days is asynchronous, that’s a significant downside.
That aside, we really liked the parental controls on DIRECTV STREAM, which work by way of a four-digit pin. You have to set them up on every device you’re logged into, and they’re not yet available for Chromecast with Google TV. Many of the competitors we tested don’t have any parental controls at all, though, so DIRECTV wins the day here.
Unfortunately, you can’t set up different profiles for different users on DIRECTV STREAM like you can on Hulu + Live TV and YouTube TV. It’s one more way DIRECTV STREAM is more like traditional TV than a streaming service.
Features and usability
3.5
Simple interface and easy login
Philo is pleasant on a day-to-day basis, and works better than some of its higher-priced competitors. There's no 4K, though, and we found some platform-specific quirks.
Ability to watch: Good
We tested the Philo interface on iOS and Android mobile phones, a few different web browsers, and an Apple TV. The interface was similar across devices, and the setup was one of the simplest among all the live TV streaming services we tested. After we entered payment info, we got right into the guide. The original browser saved our login info. Signing in later on different browsers and apps required two-step verification using a mobile phone number or email address, but we never had to enter (or remember) a password.
We didn’t run into any issues when we tried multiple devices and browsers from different locations, which was a refreshing change from services like Hulu + Live TV, which tracks your IP address. Unfortunately, there is no way to watch in 4K—Philo maxes out at 1080p resolution no matter how you’re watching.
The viewing experience is about what you’d expect from a live TV provider, but with some oddities. Watching live, the only way to skip commercials is to record the episode in progress, wait several minutes, and skip ahead whenever the commercials come on. You can also fast forward through most commercials on DVR content, and some channels let you skip ads with one click on Roku streaming devices.
We ran into some buffering issues with Philo on the Apple TV we tested, particularly with the channel guide. It happened on different devices in multiple locations, so we’re pretty sure it wasn’t a bandwidth issue. The slow loading wasn’t a dealbreaker, but we can see how channel surfers would be annoyed.
Ability to record: Excellent
The DVR and on-demand experiences with Philo were pretty par for the course in our tests, and Philo recently upgraded its cloud DVR to save recordings for up to a year. We are impressed that you get three extra months to watch your recordings, compared to competitors Hulu + Live TV and YouTube TV, which give you only nine months. Unlimited recordings is also pretty sweet, and we liked Philo’s 72-hour Rewind feature. You can use it to watch almost anything that’s aired in the last 72 hours, even if you forgot to add it to your library before it aired.
To get the most out of Philo, we recommend spending some time in the beginning to find and add your favorite shows. Within a few days, your Saved library will fill up with dozens of episodes to choose from.
Ability to find: Good
When you get to the Home screen on Philo, you’ll find a roundup of trending live and recommended shows, plus top movies and other categories. You can see whether a show is available on demand by clicking through to the episode description or by hovering your mouse over a particular episode, but there’s no way to tell at the series level. However, you can favorite shows at either the episode or series level, and saving a series means all future episodes will be recorded in your Saved library. You can also favorite channels, and that makes them show up first in the channel guide. It’s fairly simple to unfavorite, and the changes appear across devices instantly.
The channel guide itself is less impressive. Channel numbers aren’t listed (just logos) and you have to click into a program to get additional preview info. It works, but there aren’t a lot of bells and whistles to rave about.
Ability to share: Good
Philo offers many of the features you’d expect from a modern live TV streaming service. In our tests, it was easy to create profiles for different viewers, and the DVR libraries and favorites were kept separate. You can add up to 10 profiles and assign each a separate mobile phone number, so different users can sign in using their personal phones. However, there were no parental controls to be found.
You can watch Philo on up to three screens at a time, without a lot of verification or hassle.
Usability and features
2.5
Sharing a subscription and watching on-the-go can be difficult
Sling TV's app and browser experiences are just fine, but they don't have the premium look and feel of pricier streaming services like YouTubeTV and DIRECTV STREAM.
Ability to watch: Good
The browser and app interfaces were generally easy to use, and Sling TV is compatible with a ton of devices. Sling TV says you can run it on just a 5 Mbps internet connection but recommends at least 25 Mbps. When we tested it, Sling TV was laggy on a cell signal connection, but that’s not uncommon. And when it comes to watching shows on the go, there are a few areas where Sling can improve.
If you’re looking for 4K content, you won’t find it here. Live content streams in 720p and on-demand content is 1080p.
Ability to record: Good
All Sling TV plans include 50 hours of cloud DVR storage, which isn’t much, especially if you want to share your plan with family or roommates. Adding DVR Plus for $5 will get you 200 hours and—we’re willing to bet—fewer fights over deleted shows. And you’ll get the ability to lock your favorite episodes so they aren’t automatically deleted to make room for new recordings if you go over the limit.
The DVR is a decent experience. You can record live shows and skip the commercials when you watch them later. It’s easy to record shows as you find them in the Guide, but starting a recording mid-show won’t record what you’ve missed. And you can’t use your phone to record a show that’s already started. The record button just isn’t there. Shows that you’ve already recorded pop up behind the DVR tab, along with how much storage you’ve used and your scheduled recordings. If you delete something you didn’t mean to (or Sling deleted a show to make room for new recordings), it’ll stay in the Trash section for 48 hours in case you want to reinstate it. We found that handy, especially if you don’t want to spring for extra DVR storage.
Ability to find: Fine
Finding shows could be easier. We had to click into a show to see its description, which was annoying. And the channel guide for live TV is a bit confusing if you have both Blue and Orange plans because you’ll see some channels—those included in both plans—listed twice.
With on-demand content, we sometimes had trouble picking shows to back up if we’d started them and had to step away. Finding the “Continue watching” section on the home tab was hard because it kept moving. And when we switched back and forth between devices (like between the app on an Android phone and the Safari browser on a Mac laptop), Sling didn’t always remember where we were in a movie. Sometimes, this kind of switch stumped Sling completely, resulting in an error and Sling forgetting that we’d ever watched the show. That meant having to find our place again—and having to sit through commercial blocks we’d already watched.
Parental controls are PIN protected and easy to set up, and your kids won’t even be able to see descriptions of restricted content. But because Sling doesn’t have different user profiles, you’ll have to put in your PIN for every grown-up show you want to watch without the kiddos. You can’t even have separate settings for different devices.
Ability to share: Bad
Unlike most of the other live TV streaming services we’ve tried, you can’t make separate profiles for different users to watch, record, and save their favorite shows. That’s a bummer because figuring out how to stream multiple live shows at once is confusing. Sling TV decides how many streams you can have based on the channel you’re watching: Orange channels have just one stream and Blue channels have up to three.
If you have the Orange + Blue combo plan, you’ll see both Orange and Blue versions of some channels in your Guide, since these lineups have some overlap. One person can watch the Orange version of TNT, for example, but three people can watch the Blue version. If too many people start watching the same channel, someone will be kicked off about a minute later—but the offending viewer will never know they just ruined someone’s day because Sling doesn’t tell them.
Add it all up, and sharing a single Sling TV subscription with members of your household may be difficult.
Customer experience
4.0
It’s easy to sign up, but hard to cancel
Being a DIRECTV STREAM customer is pretty similar to being a DIRECTV satellite customer, just without the hole in your roof. It’s easy to sign up online (and we recommend it), but packages are very expensive and it’s difficult to cancel. If you do need help, we like that there are both phone and live chat options, but we can’t give the service 100% credit for that because hold times can be several hours long. If you’re used to traditional TV, DIRECTV STREAM has some nice perks. But if you’re used to streaming services, DIRECTV STREAM will feel like a blast from the past.
Visit DIRECTV STREAM's website
or call 1-844-343-6362 for more information on contracts and money-back guarantees.Go to provider
Customer experience
5.0
Simple, clear, and intuitive options
Philo makes it easy to sign up for the service, easy to sign in on different devices, and easy to cancel if you so choose. It’s also fairly simple to find and understand add-on pricing, and we love that the free trial lasts a full seven days even if you cancel midway through.
If you run into trouble, there’s a nice Help Center, a chat line, or a phone number to call. In this category, we believe Philo’s perfect score is well-deserved.
Visit Philo's website
or call for more information on contracts and money-back guarantees.Go to provider
Customer Experience
3.0
Long wait times and channel volatility, but overall a good experience
Sling’s website is easy to navigate and shows plans and pricing upfront before you have to create an account or add a credit card. It also has a solid self-help section that you can find by scrolling to the bottom of the home page and clicking on the link in the footer.
Contacting customer service can be a little challenging. Agents are available via chat, social media, and phone for around 15 hours a day (depending on which contact method you choose). However, the website notes that you should expect long wait times for all avenues.
To help counter long wait times, Sling asks you to fill out a questionnaire before calling in, which is an okay idea in principle, but it asks for your email address. If you just want to know a few specifics before deciding whether to sign up, that feels invasive. But if you’re already a customer troubleshooting your technology or asking about billing issues, it’s not a big deal.
Finally, Sling TV’s channel lineup can be a little volatile. In October 2022, Sling lost ABC, ESPN, FX, Nat Geo, and Disney due to a dispute with Disney, but then got them back soon after. While other TV services were also affected, Sling seems more willing than competitors are to lose channels—at least temporarily—while renegotiating carriage deals.
Visit Sling's website
or call for more information on contracts and money-back guarantees.Go to provider
Made up your mind?
Find out what providers are available near you.
DIRECTV STREAM
0.0
(0)5 Star
0%
4 Star
0%
3 Star
0%
2 Star
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1 Star
0%
Philo
4.4
(5)5 Star
40%
4 Star
60%
3 Star
0%
2 Star
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1 Star
0%
J
Jenniferfrom Cincinnati , OH
Philo Customer for 1+ years
Reviewed on: 9/15/2022
The value could be a little less expensive. Philo is the most expensive app I have. I do like all the shows I am able to watch though.
H
Hattiefrom Bellville , TX
Philo Customer for Less than a year
Reviewed on: 9/11/2022
Programs are shown with clarity very nice. Would like to have local channels in package
T
Toshafrom Cincinnati , OH
Philo Customer for 1+ years
Reviewed on: 7/20/2022
It's an affordable service, and one of the cheaper ones. They have a ton of channels for everything you want to watch. It's easy to use. Prefer it over cable or satellite.
C
Camronfrom Port Richey, FL
Philo Customer for 1+ years
Reviewed on: 6/28/2022
The DVR feature works great! I love that I can save movies but not that I can't access all of them all of the time.
Sling
4.0
(12)5 Star
33%
4 Star
42%
3 Star
25%
2 Star
0%
1 Star
0%
J
Jerline from Raleigh , NC
Sling Customer for 4+ years
Reviewed on: 9/4/2022
At this time needs no improvement
J
Johnfrom Ellijay, GA
Sling Customer for 4+ years
Reviewed on: 8/28/2022
Nice programming, plenty channel options, easy to use, $$ for service
S
Stevenfrom Columbus, OH
Sling Customer for 4+ years
Reviewed on: 8/26/2022
Has the channels I want to watch and charges a decent price for this service
M
Merrifrom Indianapolis, IN
Sling Customer for 1+ years
Reviewed on: 8/21/2022
I wish they offered cheaper access to local TV
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Endnotes and sources
(1) “Network Ratings 2022 Top Channels,” Variety. Accessed 2 February 2023.As an Amazon Associate, Switchful.com may earn commissions from qualifying purchases.
Endnotes and sources
(1) “Network Ratings 2021 Top Channels.” Variety. Retrieved August 19, 2022.As an Amazon Associate, Switchful.com may earn commissions from qualifying purchases.
Endnotes and sources
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