Staff rating

4.2

Customer rating

4.4

(7)

Plans starting at $20.00

Download speeds up to 1 Gbps

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Staff rating

4.2

Plans starting at $55.00

Download speeds up to 2000 Mbps

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Staff rating

4.2

Strong value from a local internet provider

Metronet is a growing regional provider that offers value-packed internet service to customers. Its all-fiber network is fast and reasonably priced. Overall, we think Metronet is a solid pick for your next internet provider—if you happen to live in one of its coverage areas.

What we like

Unlimited data
No contracts
100% fiber service

What we dislike

Availability only in the Midwest
Limited plan selection

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Savings tip: Metronet often has sign-up promotions for first-time customers. Call to ask a rep about current deals and discounts.

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Staff rating

4.2

Outstanding local service with promises to expand in the future

Local internet service providers (ISPs) sometimes lack a certain something. They might be expensive or fail to reach the speeds of national providers. Omni Fiber wants to buck that trend with speedy internet at an affordable price and the promise of local customer service, but can it deliver? Spoiler alert—yes, it seems it can.

What we like

Competitive prices
Symmetrical speeds
No contracts

What we dislike

Limited availability
Relatively limited support options
Very new company

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Savings tip: Omni Fiber often has sign-up promotions for first-time customers. Call to ask a rep about current deals and discounts.

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Value

4.0

Good value overall, especially on the 1 gig plan

Smaller, regional internet providers sometimes suffer a little in the value department. Either the pricing is good but the speeds offered aren’t up to snuff, or the speeds are fast but the price is outrageous. Metronet bucks this trend. In fact, the 1 gig plan actually starts out at a lower price than most competitors and less than half the national benchmark for similar plans (1).

You do have the standard rate hikes after the first 6-24 months, however. Competing internet providers sometimes offer small perks that make them more attractive, but Metronet definitely holds its own.

Pricing details vary by location. Visit

Metronet's website

or call 1-833-804-6161 to speak with a rep.

See pricing

Value

4.0

Exceptional value for relatively little money

Omni Fiber offers excellent value. All three plans are competitively priced—the 1 gig plan is on par with the most affordable options we’ve reviewed, and the 2 gig plan is actually the most affordable plan of this speed we’ve seen from any provider. In addition to the low package prices, you also get equipment included at no extra cost, which further increases the value of the service.

Pricing details vary by location. Visit

Omni Fiber's website

or call 1-844-844-6664 to speak with a rep.

See pricing

Performance

5.0

Excellent performance with no data caps

Performance with Metronet is great. There are plans ranging from 100 Mbps to 1 Gbps, all of which offer symmetrical upload speeds. This means upload speeds are equal to download speeds—excellent for content creators, streamers, online gamers, and anyone else who shares a lot of large files. Best of all, there are no data caps.

Although some fiber providers have started offering 2 gig and even 5 gig plans, we don't think anyone needs to pay for that much speed (and if you're one of the few who does, you probably already know who you are). Metronet’s 1 gig option will be plenty for most needs, but extremely heavy users who require faster speeds will have to look elsewhere. Find out how much internet speed you need.

Available speeds vary by location. Call 1-833-804-6161 to speak with a Metronet rep or

go to its website.

Performance

5.0

Fast speeds and unlimited data earn a big thumbs up

Omni Fiber performance is outstanding. Speeds are fast, with plans ranging from 500 Mbps to 2 Gbps. All three plans feature symmetrical upload speeds, which means the upload speeds are equal to the download speeds—this makes a huge difference for sharing content, particularly large files like videos. For reference, a typical upload speed for a cable provider is one tenth of the download speed (and often quite a bit lower). Finally, all Omni Fiber customers get unlimited data, which is a big thumbs up in our book.

Available speeds vary by location. Call 1-844-844-6664 to speak with a Omni Fiber rep or

go to its website.

Equipment and installation

4.5

High-quality equipment and cheap installation

Metronet provides all the equipment you need to get started free of charge, including an eero wireless router so you can get online quickly. This is a nice change of pace in an industry that often charges $10–$15 per month for mediocre gear. You do have the option of adding a wireless extender for $10 per month (called WholeHome Wi-Fi), but it isn’t strictly necessary.

More good news concerning installation—while most providers charge between $50 and $100 (or more) for installation, Metronet will bill you only $25. That’s not bad at all. Of course, when installation is a mandatory part of the service, we’d prefer it to be free, but we’ll take what we can get. Plus, all you have to do to receive a $25 installation credit (effectively making it free) is to sign up for automatic billing.

Our only complaint is the lack of any type of self-installation option, so you'll have to set aside a good two to four hours for a technician to come to your house.

Equipment and installation options can vary widely depending on

Metronet plans

available in your area.

View plans

Equipment and installation

4.0

Decent equipment and free installation, with one potential catch

Omni Fiber’s equipment is fairly standard. The provider offers two choices: a standard gateway that’s free of charge, and a Whole Home Wi-Fi gateway you can upgrade to. The standard version, which Omni confusingly calls “premium Wi-Fi,” is a standard Wi-Fi modem and router, while the Whole Home version uses extenders to cover larger areas. It’s recommended for homes larger than about 2,000 square feet.

Mesh networks tend to work a little better than Wi-Fi extenders, but we still think the Omni Fiber system will be adequate for most homes. If you want to use your own equipment, you'll need to make sure it's compatible with a fiber connection but either way, there's no extra charge!

Omni Fiber also gets high marks for installation. There is no installation fee or other cost involved, and the technician will ensure your equipment is properly placed to cover as much of your home as possible. The only potential concern is that Omni Fiber is still building out its infrastructure, so—depending on where you live—there may be some additional construction involved.

Equipment and installation options can vary widely depending on

Omni Fiber plans

available in your area.

View plans

Customer experience

3.5

A good experience overall, but some strange fees

Decent value, fast performance, and reasonable equipment and installation costs make for a great experience overall. Metronet also claims to have 24-hour local support, and customers generally seem satisfied with their service.

There is one glaring issue, though: the provider charges a mandatory “technology service fee” of around $10 per month.

Metronet claims this is to cover the cost of service calls, tech visits, and equipment maintenance. However, we don’t see this type of charge from any other provider, and it effectively nullifies the free equipment, so we have mixed feelings.

We've also seen a few complaints from customers who feel like they were being charged more than advertised, but we thought that the price increases and fees were pretty fairly laid out on the website, so just make sure to read the fine print (2).

Visit Metronet's website

or call 1-833-804-6161 for more information on contracts and money-back guarantees.

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Customer experience

4.0

Local service, but without the resources of the big players

If there’s an area to be cautious with Omni Fiber, it’s customer experience. The provider promises personal, local customer support and service to its subscribers. However, remember that this is a relatively small company that is still building and growing. Omni also doesn’t have the same resources as national companies when it comes to providing support—for example, there’s no chat option yet.

On the other hand, local customer service certainly sounds better than the automated and outsourced support many large providers offer. Omni Fiber also offers a 30-day money-back guarantee, which is promising.

Finally, it’s important to keep in mind that Omni Fiber is a very new company. While this isn’t inherently a bad thing, there could be growing pains. Issues like billing problems or service outages could crop up as the company gets its infrastructure sorted out.

Omni Fiber will be available first in the Ohio towns of Clyde, Dover, and Shelby. It plans to expand to small and mid-size markets in the Midwest "as quickly as possible," CEO Darrick Zucco said in a press release in August of 2022. (1)

The company, founded in 2022, has not yet been studied by the US Federal Communications Commission (FCC) in either its annual performance tests (2) or its rate study (3).

Visit Omni Fiber's website

or call 1-844-844-6664 for more information on contracts and money-back guarantees.

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Metronet

4.4

(7)

5 Star

43%

4 Star

57%

3 Star

2 Star

1 Star

Richard from Phoenix , AZ

Metronet Customer for 4+ years

Reviewed on: 4-12-2023

Good connection most days from MetroNet. Price is good compared to the other options near me.

Maryfrom Wabash, IN

Metronet Customer for 8+ years

Reviewed on: 3-24-2023

I like metronet. Whenever I have a problem and I call them they stay on the line until the situation is completely resolved.

William from Tallahassee, FL

Metronet Customer for Less than a year

Reviewed on: 6-24-2022

Combined with more streaming for our television viewing, we have gained financially from switching. Service has been strong thus far. Greater speed is still a desire we have.

Brendafrom Tallahassee, FL

Metronet Customer for Less than a year