BendBroadband offers a surprisingly strong internet service to the towns around Bend, Oregon. Despite the occasional customer service issue, we think it’s one of the most compelling options in the area.
Buckeye Broadband offers a good internet experience for residents of the Toledo area. However, substantial price hikes, high prices on the faster plans, and a reputation for poor customer service make it tough to recommend for certain customers.
Hawaiian Telcom packs a lot of value into its plans, but it may not be fast enough for large families who do a ton of streaming or uploading. Opt for a short contract if available because paying out half of a two- or three-year commitment here will hurt!
BendBroadband looks like a local brand, but it's actually owned by TDS, which services over 1,000 communities across the country(1). Still, it offers a surprisingly strong value proposition. BendBroadband's plans are competitively priced, there are no contracts required, and the installation and equipment fees are reasonable. Taken together, it feels like you get your money’s worth, which is ultimately the most important thing when assessing value.
Our one knock here is that there’s no true budget plan available for those who don’t need 300+ Mbps internet. For single-person households, 100 Mbps is often plenty fast, so this could be a drawback if you live alone—or with a couple of people who don't stream a lot or work from home.
Buckeye Broadband isn't a bad deal if you're looking at the introductory price. In fact, for the first six months of service, you can often get a better deal with Buckeye than with the major national players. However, while most providers will guarantee prices for a year or two, you'll see significant price hikes from Buckeye after only six months if you have one of their cable plans. Fiber plans are a bit better, with promotional prices that last 12 months.
In most cases, the month seven price hike will amount to an additional $20 per month on your bill. Then, once the regular rate is applied, it is often double the advertised promotional price. Most Buckeye plans don't have contracts, but you might be locked into these higher prices if you sign one to get a specific deal. We also don't like that the length of the promotional period isn't obvious unless you read the fine print.
Hawaiian Telcom internet provides a ton of value no matter which plan you buy, but some plans offer more value than others. If fiber is available in your area, you can get 940 Mbps for around 56% of the national benchmark price. (1) Lower speeds (those as low as 11 Mbps with a DSL connection) cost as little as a third of the national benchmark.
Hawaiian has its flaws. You may not have access to its fiber infrastructure (yet), even if it's installed in your neighborhood. We've heard of wait times of several months. Then, even its fiber speeds aren’t as fast as technology allows. If you try to end your contract early, you’ll pay for that—big time. You may also see hefty price hikes in year two—some of the biggest we've seen, in fact.
But when you consider the great service you’ll receive, low-cost equipment and installation, and a refreshing lack of hidden fees at checkout, Hawaiian Telcom gives you one more way to make your mainlander friends envy your island life.
Performance-wise, BendBroadband holds its own against competing internet service providers. There are plans available ranging from 300 Mbps to 1 Gbps, and reports indicate that the service is reliable. If we had to knock BendBroadband for anything performance-wise, it would be a lack of speeds above 1 Gbps—some cable competitors are offering up to 2 Gbps speeds, and we’d like to see the same from BendBroadband. These faster speeds can be useful for customers who download a large number of media files or frequently watch multiple concurrent 4K streams, for example. There are also data caps to be aware of, with overage charges up to $30 per month.
In terms of speed, Buckeye Broadband competes well. The company offers a range of speeds up to 1 gig, with a good spread of package tiers. There are two types of service—cable internet and fiber—and both offer speedy downloads. The fiber plans also come with symmetrical speeds, meaning the upload speed and download speed are equal—excellent for content creators and anyone else who uploads and shares lots of large files.
Additionally, Buckeye Broadband offers unlimited data. We're happy about this update since cable plans used to only come with 250 GB of data. For a modern household, that's not nearly enough--on average, people typically use around 536 GB of data per month (1). You could upgrade to unlimited data for $30 per month before, but we're happy to see it included from the get-go.
Hawaiian Telcom uses an infrastructure of fiber, cable, and DSL. About 215,000 homes and businesses have access to Hawaiian’s fiber network. (2) That accounts for about half of Hawaiian's infrastructure, (3) which is impressive for a small provider. The other half is mostly DSL mixed with a bit of cable, which don't perform as well. The good news is Hawaiian is replacing its legacy cable and DSL lines, so if you don’t have access to its fiber network yet, you probably will within a few years.
BendBroadband has jumped on the mesh network bandwagon and offers what it calls TDS Wi-Fi+. For those unfamiliar with the term, a mesh network is a system of multiple wireless routers that help spread your network over a larger area without losing signal strength. The result is fuller coverage of your entire home, with no weird dead spots or dropped connections. It’s often a big improvement on traditional single-router setups.
The TDS Wi-Fi+ set up is about $15 per month, plus $5 per month for each additional extender you need (most homes should be fine with the default). Customers can opt for a cheaper, standard equipment setup for $10 per month. However, many customers report problems with this router and opt to get their own(2).
BendBroadband also offers options for installation. You can opt for a free self-install kit. Or you can choose professional installation for around $50, which is one of the lower installation fees we’ve seen. In areas that aren’t eligible for self-install, the professional fee is waived, so it won’t cost you anything to get set up.
Buckeye Broadband's equipment situation depends on whether you have cable or fiber.
Buckeye uses pretty standard Arris wireless gateways for its cable plans. Customers can rent one from the provider for $14 per month, which is in line with most other providers. You can also opt to bring your own equipment—the provider has a list of supported modems to choose from.
Fiber plans include free SmartNet routers powered by eero. However, after chatting with a customer service rep about unclear terms of service, we found out there is a $120 activation fee for any SmartNet services unless you sign a 12-month contract. Since you can keep your promotional price for the length of the contract, that's not a deal-breaker, but it is something to keep in mind.
As for installation, Buckeye doesn’t charge a fee for either installation or service activation with most plans. In the event you somehow land on a package that doesn’t waive the installation fee, it’s only $10, which is lower than most providers—it’s usually closer to $100 for a professional installation.
Hawaiian Telcom charges a moderate $9.99 to use its modem. You could use your own modem to save money, but you won’t be able to add Hawaiian’s Whole Home Wi-Fi or upgrade your service to Premier Value, Hawaiian’s tech plan. If you do go with Hawaiian’s modem, you can also rent between one and three Google Wi-Fi pods for just $7 per month total. Unless you live in a McMansion (more than 4,500 sq. ft.), you shouldn’t have any dead spots. Some of our top providers don't charge rental fees, and we would like to see Hawaiian Telcom follow suit, but we still love these low rates.
Both self-installation and professional installation are free, but you may need to cover a $34.99 activation fee (waived during some promotions). That’s steeper than most activation fees, but since professional installation usually costs $75 or more, you’ll still save a ton—and not have to worry about setting it up yourself. Plus, if you have a professional install your internet, they will repair any damaged wiring at no cost.
Living with BendBroadband has its ups and downs. The day-to-day experience is solid for most customers, and the speeds seem to be consistent with what’s advertised. However, a few customers complain about regular price hikes and unreliable service that drops occasionally. Some customers also report poor customer service over the phone.
Because BendBroad is now owned by TDS, we would expect some changes in customer service moving forward. However, TDS rates about the same for customer service as Bend, so you may experience different issues and still feel the overall level of satisfaction.
The combination of solid performance and minimal fees makes for a good overall experience with Buckeye. However, as with all internet providers, there are some issues. The first is that the prices increase substantially after the introductory period. This is normal internet provider stuff, but that doesn’t mean we have to like it.
The second issue is a general reputation for poor customer service. You’ll quickly find complaints online about communication difficulties and service reliability.
In our research, we thought some of the terms were pretty hard to find on the website, but it only took a few minutes to get in contact with a customer service rep via their online chat feature, and they were able to answer our questions.
Not everyone has a bad experience with Buckeye, but clearly, not everyone has a good experience, either, so just be aware of what you’re getting into.
We love that you can get started for around $35 and that the tech will automatically repair wiring if needed. But if you want additional technical support, you'll need for Hawaiian’s rather pricy Premier Value upgrade ($15.99 per month for two years). With it, a technician can help you with wire maintenance and Wi-Fi optimization, internet security for up to 10 devices, and priority for technician appointments. But we'd probably skip it at this price tag.
Unfortunately, many customers report problems with billing and customer service. If you go with Hawaiian, check your bill carefully and be prepared to sit on hold if you call in with issues.